Return Policy
At Cellularpedia, your satisfaction is our priority. We are committed to providing quality electronic products along with a clear and fair return and refund process.
1. Eligibility for Returns & Refunds
You may request a return or refund under the following conditions:
Early Life Failure (ELF) / Dead On Arrival (DOA):
If the product arrives damaged, defective, or stops functioning, you must notify us within 7 days of receiving the item.Peace-of-Mind (POM) Returns:
You may return a product within 7 days of delivery if you are not fully satisfied, even if the item is in working condition.
The product must be unused, in original condition, and returned with all packaging and accessories. Cellularpedia reserves the right to refuse returns for items that are used, damaged, or in unreasonable condition.
All return requests must be approved by our support team before sending any item back.
2. How to Request a Return or Refund
To initiate a return or refund, please contact our customer support team before returning any item.
Please include:
Your order number
Reason for the return or refund
Photos or videos if the item is damaged, defective, or incorrect
Our team will review your request and provide return instructions.
3. Return Address
Returns must only be sent after approval from our support team.
Approved returns should be sent to:
111B Lennon BVD, Point Cook 3030, Victoria, Australia
Items returned without prior approval may not be processed.
4. Refund Processing
Once the returned item is received and inspected:
Refunds or replacements will be processed within 3 to 5 business days
Refunds are issued to the original payment method
The time for funds to appear depends on your payment provider
If an item is returned incomplete, damaged, or not in original condition, a replacement or partial refund may apply.
5. Exchanges
Exchanges for eligible items are free of charge.
Exchanges will be processed once:
The exchange request is approved by customer service; and
The original item has been returned, unless otherwise agreed with our team.
6. Return Shipping Costs
If the item is defective, damaged, or incorrect, Cellularpedia will cover the return shipping cost
For Peace-of-Mind returns or change-of-mind returns, the customer is responsible for return shipping
Original shipping fees are non-refundable
7. Non-Returnable Items
Items that are damaged due to misuse, modification, or not returned in original condition may not be eligible for return or refund. Any exclusions will be clearly stated where applicable.
8. Contact Us
If you have any questions about this Refund & Returns Policy, you can contact us at:
Company Name: Cellularpedia
Company number: 15273810
Company Address: 111B Lennon BVD, Point Cook 3030, Victoria, Australia
Company Email: help@cellularpedia.com.au
Shop Name: Cellularpedia
Phone number: +61433195988
Business mail: help@cellularpedia.com.au
Business address: 111B Lennon BVD, Point Cook 3030, Victoria, Australia
