Refund and Returns Policy
Refund and Returns Policy
- Satisfaction Guarantee
At CellularPedia, your satisfaction is our priority. We are committed to providing quality electronic products and a seamless return and refund process.
- Return Policy
- Eligibility for Return: CellularPedia offers a 7-day Early Life Failure (ELF) or Dead On Arrival (DOA) return policy. If your product ceases to function or arrives in a non-working condition, please notify us within 7 days of receipt.
- Condition for Returns: All returned items must be in their original condition, including packaging, accessories, and any included items. Products returned not in their original condition may be subject to repair rather than replacement.
- Peace-of-Mind (POM) Return Policy: In addition, CellularPedia provides a 7-day Peace-of-Mind (POM) return policy. This allows you to return items within 7 days of receipt if you are not fully satisfied, even if the product is in working condition. However, please be aware that CellularPedia reserves the right to refuse a return if the item is found to be in an unreasonable and/or used condition. To ensure eligibility, please ensure the product is returned in its original packaging and with all accessories.
- Return Process: To initiate a return, please contact our customer service team. We will guide you through the process and provide you with instructions on how to return the product.
- Refund Policy
- Processing Time: Refunds and replacements will be processed within 3 to 5 business days upon receiving the returned goods.
- Method of Refund: Refunds will be issued using the original payment method used for the purchase. The time it takes for the refund to appear in your account may vary based on your payment provider’s processing times.
- Non-Returnable Items: Certain items may not be eligible for return or refund. These include products that are damaged due to misuse or alteration, or items not returned in their original condition.
- Shipping Costs
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part. In such cases, we will cover the return shipping costs.
- Original Shipping Fees: Shipping fees paid at the time of purchase are non-refundable.
Exchange Policy
Exchange of eligible items is free of charge. And if you need help, our support team is happy to assist.
Restocking Fees? None. – The Easiest Returns
No restocking fees will be charged. Returning your item is easy and straightforward—whether you’ve changed your mind or encountered a problem.
Defective or Incorrect Items
If you get a defective, damaged or wrong item, contact us within 3 days of delivery. Please send photos of the problem for a quick resolution.
How to Initiate a Return
Contact our support team via email to start a return or exchange. We’ll walk you through the process for a smooth, stress-free experience.
Return Shipping
To return your item, mail it to:
111B Lennon BVD, Point Cook 3030 Victoria Australia
help@cellularpedia.com.au
- Contact Us
For any questions regarding returns, refunds, or to initiate a return, please contact our customer service team:
Contact Us
- Business Name: Cellularpedia
- Phone Number: +61 433 195 988
- Support Email: help@cellularpedia.com.au
- Business Address: 111B Lennon BVD, Point Cook 3030 Victoria Australia
- Business Days: Monday – Friday, 9 AM – 5 PM
