Shipping Policy

Welcome to Cellularpedia. We are committed to delivering your electronic products efficiently and reliably. This Shipping & Delivery Policy explains how we process, dispatch, and deliver your orders.

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1. Order Processing Time

• Orders are processed Monday to Friday, excluding public holidays.

• Once your order is approved, processing begins promptly.

• Processing Time: Orders are dispatched from our warehouse within 1 to 3 business days after order approval.

You will receive a confirmation once your order has been dispatched.

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2. Shipping Method & Estimated Delivery Time

After dispatch, estimated delivery times are as follows:

• Standard Delivery: Approximately 2 to 4 business days

• Rural or Remote Areas: Delivery may take longer due to logistical and carrier-related factors

Delivery timelines are estimates and may vary due to circumstances beyond our control, such as courier delays, weather conditions, or peak delivery periods.

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3. Free Delivery

• Eligibility: Free delivery is available on all eligible orders.

• Dispatch Time: Orders are dispatched within 1 to 3 business days after approval.

• Estimated Delivery: Typically delivered within 2 to 4 business days from the dispatch date.

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4. Delivery Delays

While we work with reliable courier partners, delays may occasionally occur due to:

• Courier or transportation issues

• Weather conditions

• High-volume periods

• Deliveries to rural or remote locations

Cellularpedia is not responsible for delays caused by factors outside our control, but we will assist customers wherever possible.

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5. Address Accuracy & Failed Deliveries

• Customers are responsible for providing a complete and accurate delivery address at checkout.

• We are not responsible for delays, failed deliveries, or losses caused by incorrect or incomplete address details.

• If an order is returned due to address issues, re-delivery may require additional time.

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6. Lost or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please:

1. Check any delivery updates provided by the courier

2. Verify your delivery address

3. Contact our support team for assistance

We will investigate and support you to the best of our ability.

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7. Contact Us

If you have any questions regarding shipping, feel free to contact us:

 

• Email: help@cellularpedia.com.au

• Phone: +61433195988

• Business Address: 111B Lennon BVD, Point Cook 3030, Victoria, Australia