Shipping Policy
Welcome to Cellularpedia. We are committed to delivering your electronic products efficiently and reliably. This Shipping & Delivery Policy explains how we process, dispatch, and deliver your orders.
1. Order Processing Time
Orders are processed Monday to Friday, excluding public holidays.
Once your order is approved, processing begins promptly.
Processing Time: Orders are dispatched from our warehouse within 1 to 3 business days after order approval.
You will receive a confirmation once your order has been dispatched.
2. Shipping Method & Estimated Delivery Time
After dispatch, estimated delivery times are as follows:
Standard Delivery: Approximately 2 to 4 business days
Rural or Remote Areas: Delivery may take longer due to logistical and carrier-related factors
Delivery timelines are estimates and may vary due to circumstances beyond our control, such as courier delays, weather conditions, or peak delivery periods.
3. Free Delivery
Eligibility: Free delivery is available on all eligible orders.
Dispatch Time: Orders are dispatched within 1 to 3 business days after approval.
Estimated Delivery: Typically delivered within 2 to 4 business days from the dispatch date.
4. Delivery Delays
While we work with reliable courier partners, delays may occasionally occur due to:
Courier or transportation issues
Weather conditions
High-volume periods
Deliveries to rural or remote locations
Cellularpedia is not responsible for delays caused by factors outside our control, but we will assist customers wherever possible.
5. Address Accuracy & Failed Deliveries
Customers are responsible for providing a complete and accurate delivery address at checkout.
We are not responsible for delays, failed deliveries, or losses caused by incorrect or incomplete address details.
If an order is returned due to address issues, re-delivery may require additional time.
6. Lost or Delayed Orders
If your order has not arrived within the expected delivery timeframe, please:
Check any delivery updates provided by the courier
Verify your delivery address
Contact our support team for assistance
We will investigate and support you to the best of our ability.
7. Contact Us
If you have any questions regarding shipping, feel free to contact us:
Email: help@cellularpedia.com.au
Phone: +61433195988
Business Address: 111B Lennon BVD, Point Cook 3030, Victoria, Australia
