Warranty Details

Warranty Information

1. Introduction
   At CellularPedia, we are dedicated to ensuring the highest quality of electronic products and customer satisfaction. This Warranty Policy outlines the terms and procedures for warranty coverage on products purchased from our website, www.cellularpedia.com.au.
2. Warranty Coverage
   • Brand New AU Products:
     All brand new products purchased from CellularPedia that are sourced locally and come with a manufacturer’s warranty. This warranty covers defects in materials and workmanship under normal use.
   • Refurbished Products:
     Refurbished products come with a store warranty provided by CellularPedia. This warranty covers defects in workmanship and materials under normal use, but excludes issues related to cosmetic wear and tear.
   • Brand New Imported Stock:
     Imported products that are brand new but not sourced locally are covered by a store warranty provided by CellularPedia. This warranty covers defects in workmanship and materials under normal use. Import-specific issues or differences in warranty coverage may apply.
3. Coverage Details
   The warranty typically includes:
   • Defects in Workmanship: Problems due to manufacturing errors.
   • Repair or Replacement: Defective products will be repaired or replaced as per the applicable warranty terms.
   • Functional Issues: Problems related to the functionality of the product under normal use.
4. Exclusions
   The warranty does not cover:
   • Accidental Damage: Damage resulting from accidents, misuse, or abuse.
   • Unauthorized Repairs: Issues arising from repairs or modifications made by unauthorized parties.
   • Wear and Tear: Normal wear and tear, including cosmetic damage such as scratches or dents.
   • Consumables: Items like batteries or bulbs expected to be replaced periodically.
   • Improper Use: Damage resulting from use outside of the intended purpose or failure to follow the manufacturer’s instructions.
5. Making a Warranty Claim
   • Notification: To make a warranty claim, please contact our customer service team as soon as you discover a defect. You will need to provide proof of purchase and a description of the issue.
   • Return Instructions: We will provide you with instructions on how to return the defective product. The product must be returned in its original packaging, along with all accessories and documentation.
   • Processing Time: Once we receive the returned product, it will be assessed for warranty coverage. We aim to process warranty claims within 3 to 5 business days. You will be notified of the outcome and any further steps required.
6. Contact Us
   For assistance with warranty claims or to obtain the service center address, please contact our technical support team:
   • Email: help@cellularpedia.com.au
   • Phone: +61433195988

Thank you for shopping with CellularPedia. We are committed to providing you with quality products and excellent customer support.