Return & Refund Policy – CellularPedia

At CellularPedia, customer satisfaction is our top priority. Please read our Return & Refund Policy carefully before placing an order. By purchasing from our store, you agree to the terms outlined below. This policy applies to all orders within Australia.

 

1. 30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• Items must be unused, unworn, and unwashed

• All original tags must remain attached

• Products must be returned in their original packaging

• Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may not be accepted.

 

2. How to Start a Return

To initiate a return, please contact our support team at help@cellularpedia.com.au

Once your request is approved, we will send you:

• Return instructions

• A return shipping label (if applicable)

Please note: Returns sent without prior approval will not be accepted.

 

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

• A damaged item

• A defective product

• The wrong item or size

Contact us within 48 hours of delivery at help@cellularpedia.com.au with photos of the issue. We will review the case and provide a suitable solution as quickly as possible.

 

4. Exchanges

We offer exchanges only for:

• Damaged or defective items

• Incorrect items received

• Wrong size delivered

Exchanges are subject to product availability. Delivery times for exchanged items may vary depending on your location.

 

5. No Restocking Fees

CellularPedia does not charge any restocking fees.

You will not be penalized for returning an eligible item.

 

6. Refund Process

Once we receive and inspect your return, we will notify you of the refund status.

If approved:

• Refunds are issued to the original payment method

• Processing time: 5–7 business days

• Maximum refund time: up to 7 business days after approval

Please note that your bank or payment provider may take additional time to post the refund.

 

7. Discounts & Promotions

Refunds will not be issued for discounts or promo codes that were not applied at checkout.

Discounts must be used at the time of purchase and cannot be applied retroactively.

 

CUSTOMER SUPPORT

For any inquiries or assistance:

Address: 111B Lennon BVD, Point Cook 3030 Victoria Australia

Phone: +61 433 195 988

Email: help@cellularpedia.com.au

Our team is available to provide support and ensure a smooth shopping experience.